GLA Surveys

Susan Hall: How much money has the GLA paid external companies to conduct internal staff surveys since May 2016?

The Mayor: Since May 2016 there have been two staff surveys that have been conducted by external organisations, in 2017 and 2019. The use of an external firm allows the GLA to benefit from best practice in survey design, as well as providing reassurance to staff that the GLA does not have access to individual survey responses.
The 2017 survey was carried out by ORC International. The total cost of the survey was £35,485.
The 2019 staff survey, which closed on13 December, is being carried out by Engine Transformation. The total cost will be £51,560 of which £17,187 has been paid to date.
The cost in 2017 was solely for conducting the survey. The 2019 cost includes the design and facilitation of focus groups followed by a debrief, which will draw together the findings and outcomes from the survey and workshops and inform the development of follow-up action plans.
Therefore, the total amount the GLA wouldhave paid external companies to conduct the two internal staff surveys and related activity since May 2016 is £81,345.
Previous expenditure on staff surveys are as follows: